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Richmond County Utilities

Closing on a house in Richmond County? Let me help you get started getting all the Utilities set up for your home!

Water Services

Individuals who are requesting new service or a transfer of service to another location must complete a new account application with Augusta Utilities. At a minimum customers are required to supply:

  • Legal name

  • Mailing address

  • Previous address

  • Telephone numbers

  • Picture identification

  • Either a copy of the title or lease or a notarized letter from the property owner indicating that the applicant is the primary resident of the property for which services are being applied for

  • Any additional information as required on the application for services

  • Return a completed and signed Water Turn-On form to Customer Service by 2 pm.

Augusta Utilities will retain a copy of the picture identification along with the application. In addition, commercial applicants are required to submit their federal identification number, or, as in case of small businesses without federal identification, the name of the responsible party for the business (i.e., president, owner, etc.) along with the personal identification for the responsible party. It is the responsibility of each customer to provide revised application information to Augusta Utilities as such information becomes available.

Office Location:

452 Walker Street, Suite #100
Augusta, GA 30901-2915
Ph: (706) 821-1851


Electrical Services


Residential Customer Service: 1-888-660-5890

Hours are Monday through Friday from 7 AM - 9 PM (EST).


Natural Gas Services

Hours are Monday – Friday 7 AM – 8 PM and Saturday 8 AM – 5 PM (EST).

Hours are Monday – Friday 8 AM – 7 PM and Saturday 8 AM – 5 PM (EST).

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